FAQ's & Pricing Info

General Questions
What is SpaceTogether?

SpaceTogether is a platform that connects providers (businesses or individuals with spaces to rent) and renters looking for flexible space solutions. Providers can list their spaces, and renters can find and book spaces tailored to their needs.

Why do we require provider training before listing on the platform?

We tested allowing providers to list on our platform without training, and we found that those who completed our training excelled in reaching their revenue and community impact goals. In fact, the training often paid for itself within the first few months.


On the other hand, providers without training frequently experienced less-than-desired results, with many becoming discouraged. The challenges they faced were issues that could have been easily resolved with proper training.


Our training offers a clear, easy-to-implement system for navigating an otherwise complex process. This approach benefits our providers and ensures that renters have a consistently excellent experience. We teach you how to assess and prepare your space, set up proper security, establish safe contract terms, and market your space using the proven practices we've developed.


How do I know who I am renting space from or to?

All renters are verified and go through our platform’s security checks to ensure they’re trustworthy. You can also meet them in person before confirming any bookings.

What kind of spaces can I list on SpaceTogether?

Any flexible or underutilized space! We have seen clients successfully share churches, gyms, offices, studios, kitchens, parking lots, fields, restroom facilities, conference venues, and more! We've even had people rent a large closet converted to a office for $700 a month! No space is too small...

Is SpaceTogether safe?

Absolutely. All our users identites are vetted, and we handle all payments securely.

Can I rent my space to multiple people at once?

Absolutely! One of the main benefits of using SpaceTogether is the ability to rent out different parts of your space to multiple renters simultaneously. For example, you could rent out your gym for personal trainers, your kitchen for catering businesses, and your conference room for meetings all at the same time, maximizing your revenue.

What if I don’t know how to market my space?

That’s exactly what our training is designed to help you with. We teach you how to effectively market your space using techniques we’ve tested and proven to work. From creating attractive listings to understanding pricing strategies, we’ve got you covered every step of the way.

What types of businesses are typically looking for space?

We attract a diverse range of renters, including personal trainers, yoga instructors, caterers, startup companies, freelancers, and even non-profits. Space needs vary from office use to commercial kitchens and studio rentals, so no matter what your space is, there's likely someone looking for it.

How do I know if my space is ready to be listed?

Our training will guide you through the process of assessing your space to ensure it’s rental-ready. We’ll help you determine pricing, safety protocols, and marketing strategies to make your space attractive to renters. Plus, you’ll learn how to prepare your space for different types of users, depending on your target market.

How does SpaceTogether benefit my local community?

By offering flexible spaces to local entrepreneurs, non-profits, and small businesses, you're supporting the growth and sustainability of your community. Unused spaces can be turned into resources, helping individuals and businesses thrive while building lasting connections and making an impact.

What if I want to rent my space occasionally, not full-time?

With SpaceTogether, you have complete control over your schedule. You can rent your space as frequently or infrequently as you’d like. The flexibility we offer means you can still use your space for your own needs while generating income during times when it's not in use.

How is SpaceTogether different from listing my space on Craigslist?

SpaceTogether provides a professional and secure platform that protects both providers and renters. Unlike Craigslist, where security and verification are minimal, SpaceTogether verifies renters, offers secure payments, and ensures both parties have the right agreements in place. We also offer support and training, which you won’t find on other platforms.

For Enterprise Providers
Q: When will I get charged or activate my subscription?

A: Your subscription activates when you publish your first space, which happens after you submit the space and it is approved by an admin. Enterprise subscriptions are billed yearly.

Q: How do I create an account?

After you complete the training, we will send you your enterprise ID, and instructions on how to sign up.

The registration page can be found here -
Provider Registration

You will be required to provide some information when registering. While some steps, like linking your Stripe account, can be skipped during registration, you must complete these steps, including identity verification, before your space can go live.

If you need help with onboarding, please reach out to us at support@spacetogether.com and we will be happy to help.


Q: Why do I not have an active subscription?

A: Your subscription is inactive because you do not have any active spaces listed. Subscriptions only activate once you have published at least one space.


Q: What documents do I need to provide?

A: All providers, including enterprise providers, must verify their identity and set up a Stripe account.


Q: What happens after I submit my space for approval?

A: The space will be reviewed by an admin. Once approved, it becomes active, your subscription activates (for enterprise providers), and renters can book the space.


Q: Why can’t renters see my space?

A: Your space won’t be visible until:


- You verify your identity.

- You complete your Stripe account setup.

- Your space is submitted and approved by an admin.

Q: How do I receive payouts?

A: Payouts are processed through Stripe and transferred directly to the bank account linked to your Stripe account.

For Regular Providers
Q: When will I get charged or activate my subscription?

A: Regular providers are charged a one time $75 activation fee when you list your first space and it is approved by our admin.

However your subscription only begins once you approve your first rental agreement with a renter. After your first rental agreement, your subscription starts, and the cost is $150/month.

Q: How do I create an account?

After you complete the training, we will send you your an Enterprise ID, and instructions on how to sign up.

The registration page can be found here -
Provider Registration

You will be required to provide some information when registering. While some steps, like linking your Stripe account, can be skipped during registration, you must complete these steps, including identity verification, before your space can go live.

If you need help with onboarding, please reach out to us at support@spacetogether.com and we will be happy to help.


Q: Why do I not have an active subscription?

A: Your subscription is inactive because you do not have any active spaces listed. Subscriptions only activate once you have published at least one space.


Q: What documents do I need to provide?

A: All providers, including enterprise providers, must verify their identity and set up a Stripe account.


Q: What happens after I submit my space for approval?

A: The space will be reviewed by an admin. Once approved, it becomes active and renters can book the space.


If this is your first listing, your $75 dollar activation fee will be charged when the space is approved, but your subscription won't start until you have your first renter.


Q: Why can’t renters see my space?

A: Your space won’t be visible until:


- You verify your identity.

- You complete your Stripe account setup.

- Your space is submitted and approved by an admin.

Q: How do I receive payouts?

A: Payouts are processed through Stripe and transferred directly to the bank account linked to your Stripe account.

For Renters
Q. How do I create an account?

A: You can create account by going through our registration page here : Renter Registration


You can skip some elements of the registation process when signing up, but you will need to finish the steps before it will let you send a offer on the space.


Q: When do renters get charged the rental fee for the space?

A: Renters are charged as follows:


1. For long-term rentals, the total monthly cost is agreed upon during the offer and negotiation process. Payments are charged monthly.


2. For single events or short-term bookings, the rental fee is based on the agreed-upon total cost for the hours booked.


Q: How is the cost calculated?

A: Costs are calculated based on the type of rental:


- For long-term rentals, the monthly price is negotiated, and renters are billed monthly.


- For single events, the cost is calculated based on the hours or terms agreed upon by the provider and renter.


Q: How does the offer and negotiation process work?

A: Renters can submit an offer to the provider for the total cost of the rental. The provider can either accept the offer, counter it, or negotiate a different price through the platform’s lead manager.



Q: Do I need to verify my identity?

A: Identity verification is a mandatory step before you will be able to make an offer on a space.


Q: What is the payment process for renters?

A:

1. Renters link their payment method during registration.


2. Renters verify their identity to find and put an offer on a space.


3. Payments are processed through Stripe when the booking is finalized.


4. For ongoing rentals, payments are charged monthly for the agreed-upon price.


5. Receipts and booking confirmations are sent automatically.


Q: When will the security deposit be charged?

A: The security deposit will be charged at the same time as the first booking fee.

Q: How do cancellations work for recurring bookings?

A: For recurring bookings:


- If you cancel with more than 30 days' notice, the cancellation is automatically approved, and the last payment will be prorated.


- If you cancel with less than 30 days' notice, the provider must approve the cancellation.


- Renters must provide at least 2 weeks' notice to avoid leaving providers in a difficult position. This helps ensure a fair process for both parties.


Q: When will I be charged for my booking?

A: Renters will be charged:


1. The prorated amount for the first booking on the day the rental begins.


2. Recurring payments on the 1st of each month for ongoing rentals.


3. A prorated amount for the final month if the rental ends mid-month.


Q: When will I get my security deposit back?

A: The provider will manually refund the security deposit after they verify that the space is in good condition and nothing is damaged or broken.

Payment Flows

Enterprise Providers
  • Subscription Type: Yearly subscription with a price based on our agreement with your organization.
  • Identity Verification: Enterprise providers must verify their identity and complete address verification.
  • Subscription Activation: Subscriptions activate when at least one space is submitted, approved by an admin, and published.
  • Listing Spaces: Spaces must be submitted for admin review before they can go live.
  • Payment and Payouts: Stripe processes payments from renters, and payouts are transferred directly to the provider’s linked bank account.
Regular Providers
  • Activation Fee: There is a one time activation fee of $75 once your first listed space is approved by our admin
  • Subscription Type: Subscriptions are $150/month, and begin once you approve of your first rental agreement.
  • Identity Verification: All providers must verify their identity before publishing their space.
  • Listing Spaces: Spaces are submitted for admin review and approval before being made visible to renters.
  • Payment and Payouts: Stripe processes payments from renters, and payouts are transferred directly to the provider’s linked bank account.
Renters
  • Booking Process: Renters select a space, sign the required agreement (via HelloSign), and confirm their booking.
  • Payment Process:

- For long-term rentals: Payments are charged monthly based on the agreed-upon total cost.

- For single events: Payments are charged based on the agreed-upon hours or terms.

  • Subscription Activation: Subscriptions activate when at least one space is submitted, approved by an admin, and published.
  • Negotiation: Renters can negotiate the total cost with providers through the lead manager.
  • Receipts: Renters receive automated receipts and booking confirmations for their records.

Questions and Support

Please email us at support@spacetogether.com

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